By taking lessons with me, you automatically agree to these Terms & Conditions
Lessons
- You must inform me if there is any reason why you cannot drive safely or legally. This includes the loss of your valid driving licence, and also includes but is not limited to, being under the influence of drink or drugs, including prescribed medication that may affect your ability to drive.
- Please ensure that you are medically fit to drive. If you have any medical condition or are prescribed new medication and you are not sure if your ability to drive is affected, please speak with your doctor, and the DVLA to report any notifiable medical condition.
- You must also be able to read a number plate from a distance of 20.5 metres.
- I reserve the right to withdraw the use of the tuition car for driving lessons and practical driving tests if I believe that you are unsafe and/or not legal.
- Booking of practical driving tests must be discussed with me prior to booking to ensure my availability. Driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else's driving test and vice-versa. Changes to lesson bookings as a result of this will be notified immediately. I would ask to be notified immediately if a driving test has been booked as my future lessons have to be booked around it; If sufficient notice is not given the availability of a vehicle for the test cannot be guaranteed.
- I reserve the right to withdraw use of my tuition vehicle if I believe that you are not up to test standard. I will discuss this within plenty of time before your test and discuss the options available to you.
- Practical driving test time will be booked as a two hour lesson (£50) to include at least a full hours tuition beforehand, travelling time to test centre, use of tuition vehicle for practical test and return you to home/previously agreed address following practical test. Please note that this is a separate cost to Practical test fee, that is paid direct to the DVSA.
- I will always be courteous, polite, tidy and punctual. I will also behave in a professional and ethical manner at all times. My car will be well maintained, clean and tidy. It will also be fitted with dual-controls and properly insured as a driving instructors vehicle.
- If I feel your behaviour or attitude whilst driving is threatening, dangerous, or compromises safety, I reserve the right to cancel the lesson in progress and any future lessons. I cannot risk a driver who threatens their own safety, my safety, other road users or pedestrians.
Cancellations & Punctuality
- You must give at least 48 hours notice if you wish to cancel or re-arrange your lesson. Failure to do so may result in full charge for your lesson. If as part of a block booking, failure to give 48hours notice will result in relevant time being deducted from your remaining allocation.
- If you do need to cancel outside of the 48hour notice period, please contact me as soon as possible. I will always try to work out an alternative option to full charge where possible.
- You must be punctual for your lesson. I will wait 10mins from start of lesson time before the full lesson would be abandoned and full payment be due. I will text/call during this time where possible.
- If you are late to your lesson, it will end at the scheduled time. Due to diary constraints, I cannot add time onto the end of a lesson without full notice. Where possible, I will try to make this time up elsewhere as agree with you.
- If you wish to change your usual address of pick up and/or drop off, please give me as much notice as possible. I will try to accommodate these requests, but they cannot be guaranteed.
- If I am going to be late to your lesson, I will let you know with as much notice as possible. Any time owed to you will be added on to the lesson if possible, or if not possible will be added to a lesson at a later date as agreed with you.
- If I have to cancel your lesson through no fault of my own, for circumstances such as mechanical breakdown of the tuition car, bad weather which may affect your ability to learn safely, heavy traffic, and/or sickness, I will rearrange your lesson for the next available, mutually convenient, date and time.
Payment & Refunds
- I accept payments in the form of cash or bank transfer, and these must be made before or at the beginning of each lesson.
- Block booking payments must be made up front, and before the first lesson commences.
- Block bookings must be taken within 6 months of first lesson unless otherwise agreed with me. Any bookings not taken after 6 months will be assumed as not wanted, hours may be lost and will not be liable for refund.
- I cannot issue a refund for any lessons already taken. If you are dissatisfied with a lesson for any reason, please do talk to me ASAP and we may be able to work something out.
- Block bookings are designed to be used in full, which is how I offer a discount. Refunds will be therefore calculated as a full priced lesson. For example: if you purchase a block booking for 10 hours at £230 and only use 6 hours, your 6 hours will be calculated at the normal lesson rate (£25 p/hour) totaling £150. This will be deducted from the block amount, entitling you to a refund of £80.
- Any introductory offers are only available to new pupils.
Accidents & The Law
- I make every effort to avoid damage and accidents, and I do anticipate that accidents may happen as you are learning to drive, however if I believe you were driving in a dangerous manner, or ignoring my instructions and actual damage is caused to the tuition car, you may be expected to contribute towards the repairs cost (ie. tyres).
- I will make every effort to avoid you breaking the law or committing any traffic offence – you are under my close supervision during every lesson and I may use controls such as speed limiters, and verbal or physical control such as giving verbal instruction, taking the steering wheel or using the dual controls pedals where necessary, to avoid dangerous situations or accidents, however I cannot accept any responsibility of you breaking the law – this includes speeding, traffic offences, regulations, or laws that you could break whilst driving. Any fines or penalties are legally the sole responsibility of the driver. It is an offence on my part, if I fail to give the driver’s details to the DVLA or Police when asked to provide that information as to who was driving at the time of an offence.
Data Protection
- In line with the GDPR, by you taking driving lessons with us, you automatically consent and agree to us holding your personal information (such as your name, address, date of birth, driving licence number, records of your driving progress, medical conditions that may affect your driving, driving test dates, receipts of payments etc.). We hold your information in line with the Data Protection Act 1998. We hold your information for the purpose of being able to provide good quality driving lessons to you.
- You must inform us of any changes to your information that may affect us providing driving lessons to you – such as change of address, new medical conditions, etc.
- We hold your information securely, which is either locked away securely, or secured on our phones, tablets, or computers which are all password protected.
- We can assure you that we do not pass your information on to anyone without your prior permission and agreement. If there is a need to share your information (such as changing driving instructors and sending notes to them, booking tests on your behalf with the DVLA etc.), we will inform you first, explain who we are sharing the information with, why we are sharing the information, and ensure that you give us your consent and permission.
- You have the right to see any information we hold about you.
- You have the right to ask us to destroy any information I hold about you.
- Once you pass your driving test, or if you wish to discontinue lessons with us for any reason, I will destroy any information I hold about you.
Liability
Your instructor is not liable to you for any loss or damage caused where, and to the extent that:
- There is no breach of a legal duty owed to you by the relevant person or body;
- Such loss or damage is not a reasonably foreseeable result of such a breach of a legal duty;
- Any such loss or damage, or increase in the same, results from any breach or omission by you; or
- Any such loss or damage results from circumstances or matters outside of the reasonable control of the relevant person or body.
Your instructor shall not, in any event, be liable for losses relating to any business interests you may have including, without limitation, lost profits, loss of opportunity or business or business interruption.
Nothing in these Terms and Conditions will affect any statutory rights you may have as a consumer.